Jun 12, 2022
In Interior Design Forum
Editor's introduction: This article shares the position and main responsibilities of a customer success manager (or industry product manager), and category email list shares an example of business growth SAAS in the B-end field, how to stand in the perspective of customers, understand category email list success, and understand how products empower. Recently, there have been rumors that Internet giants such as Tencent and Ali will make large layoffs. According to internal speculation of employees, Tencent expects to lay off 10% to 30% of its employees. Ali lays off 30% of its workforce. More than these two big factories, there are more. It has become a hot search on major platforms, and netizens sigh. However, at the same time, on the other side of the Internet, there are two positions that are hiring with high salaries. SAAS manufacturers category email list for B-end customers are recruiting high-paying customer success managers (or industry product managers) and private domain traders, but the corresponding talents are scarce in the market. What's the problem behind it? The category email list Internet dividend has disappeared, and the C-side Internet has been difficult to see growth, and it has to continue to survive. Coupled with the continuous catalysis of the epidemic, the industry has ushered in the problem of customer acquisition and customer retention. For business growth SAAS manufacturers, the core is to help companies do better marketing. Too many SAAS have seen this opportunity, so the track is gradually turning inward, and the competition is fierce. It is necessary to set up category email list a special position in order to continue to retain customers and extend customers. The life cycle. This position is called Customer Success Manager. So the theme of the article shared today is customer success. 1. What is customer category email list success? First of all, why do customers succeed? When you know why there is customer success, you will naturally know what customer success is. 1. Only software products, no business success, customers no longer pay The earliest software service providers provided customized software services, and most Internet companies in the to B field described themselves as software suppliers.